Contacts
Email benefits questions to: Benefits@AspenHR.com or contact your HR Representative
2023 Aspen HR Benefits Carrier Contact List
| PLAN TYPE | CARRIER/ COVERAGE | GROUP NUMBER | CUSTOMER SERVICE PHONE NUMBER | WEBSITE/EMAIL |
| AspenHR Employee Benefits Advocate Call Center - ID card replacement and status - Medicare assistance - Understand the details of plan coverage - Resolve claims issues - Find a provider - Obtain pre-authorizations | N/A | AspenHR | 833-MYASPEN (833-692-7736) | benefitsadvocate@aspenHR.com |
| Aspen Employee Contact - Enrollment assistance - Qualifying life events - Verify coverage | Aspen HR | N/A | N/A | benefits@aspenhr.com |
| Medical | Aetna | 175126 | Traditional: 800-704-7387 HNO: 866-551-6664 | aetna.com |
| Teladoc | Aetna | N/A | 855-TELADOC (835-2362) | teladoc.com/aetna |
| 24/7 Nurse Line | Aetna | 175126 | 800-556-1555 | aetna.com |
| Aetna EAP | Aetna | Username: AspenHR Password: eap | 833-721-2315 | resourcesforliving.com |
| Dental | Aetna | 175126 | 877-238-6200 | aetna.com |
| MetLife | 230503 | 800-438-6388 | metlife.com | |
| Vision | Aetna | 175126 | 877-973-3238 | aetnavision.com |
| MetLife | 230503 | 800-438-6388 | metlife.com | |
| Basic Life and AD&D | MetLife | 230503 | 800-438-6388 Conversion: 877-275-6387 Portability: 888-252-3607 | metlife.com/mybenefits Evidence of Insurability: eoi@metlife.com Life Claims: LifeClaimSubmit@metlife.com (PW Protect Only) |
| Voluntary Life and AD&D | MetLife | 230503 | 800-438-6388 | metlife.com/mybenefits |
| Short- & Long-Term Disability | MetLife | 230503 | 800-438-6388 | metlife.com |
| 401(k) Plan | Slavic | N/A | 800-356-3009 | slavic401k.com |
| Employee Assistance Program (EAP) | MetLife | Username: metlifeeap Password: eap | 888-319-7819 | metlife.lifeworks.com |
| Legal | MetLife | Aspen PEO | 800-821-6400 | legalplans.com |
| Hospital, Accident and Critical Illness | MetLife | 230503 | 800-638-5433 | metlife.com/mybenefits |
| Home and Auto Insurance | MetLife | N/A | 800-438-6388 | N/A |
| Pet Insurance | MetLife | N/A | 800-438-6388 | metlife.com/getpetquote.com |
| MetLife Web Support | MetLife | 230503 | 866-363-8669 | N/A |